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Operations & support
Read settlement files, reconcile payouts, handle chargeback windows and speak to acquirers without guesswork.
For fintechs, banks and merchants
From card networks and UPI to orchestration, settlements, chargebacks and compliance - give operations, product, risk and engineering one shared vocabulary for the rails they work on every day.
Taught by operators inside a PCI-DSS Level 1 payment gateway.
Who it is for
Most payment incidents are vocabulary problems in disguise. When every team reads the same transaction the same way, escalations get shorter and launches get cleaner.
01
Read settlement files, reconcile payouts, handle chargeback windows and speak to acquirers without guesswork.
02
Understand routing, retries and success rates well enough to price, position and prioritise the right work.
03
KYC, PCI-DSS scope, fraud patterns and dispute rules translated into decisions your team can defend.
04
Integration patterns, idempotency, webhooks and reconciliation logic explained by the people who ship them.
What you get back
Faster onboarding
New hires reach useful in weeks, not quarters.
Fewer escalations
Shared vocabulary across ops, product and risk.
Provable skills
Graded assessments and verifiable certificates per seat.
Next step
Share headcount, roles and the gaps you want closed. We will send a module map and seat pricing within two working days.